Placing an Order
You do not need to create an account to make a purchase. However, we recommend that you set up a Salita Nanda account in order to manage all aspects of your account including saving your payment information, address details and reviewing your order history.
Placing an order is easy, simply follow these steps:
1.Shop by browsing through any of our product categories and view more detail on each product page. Alternatively, throughout the site there is also a search function in the top right-hand corner, which can be used to look for products using keywords or a web code, if you know it.
2. Add your chosen size to your shopping bag by clicking on the ‘ADD TO BASKET’ button.
3. Review the items you have selected by clicking on the ‘MY BASKET’. To delete an item from your shopping bag, click on the 'REMOVE' button next to the item.
4. To finalise your purchases, click ‘CHECKOUT SECURELY’ and follow the instructions.
If you would prefer to place your order by telephone, please call our Customer Services team on +91 9823032183, who are available to help 10am - 6pm, Monday to Friday (excluding bank holidays)
Yes we sell Gift cards in our SHOP section. We do offer gift cards and gift packaging on requests. If you would like to add a message at the end of your order. We would be happy to add that to your order free of charge.
Salita Nanda Bridal, Occasion wear and Menswear are all made-to-order. Please enter your details in the Made-to-Order form and our stylist will get in touch with you soon.
Your order has been placed once you have successfully entered your payment details and received confirmation on the last stage of the checkout page. You shall also receive an email confirmation with the details of your order, please check your junk folders of your email account in case you do not receive it in your inbox.
Please email info@salitananda.com if you need to make any amends to your order and we will happily respond within 48 hours.
Please be assured that we take data protection seriously, and your information will only be shared with third parties where they abide by applicable data protection legislation. For more information, please read our Privacy Policy in full.
Payment and Account
We simply and securely accept multi forms of payments such as credit/debit cards, e-wallets, UPI, banking, etc for domestic orders. We accept international payments in multiple currencies. Please see details on checkout for more information.
The security of your details is of top priority to us. To ensure that your shopping experience is safe, simple and secure Salita Nanda uses PayUmoney to protect the data you send to us over the internet.
Your order will be charged as soon as you have successfully entered your payment details and received confirmation on the last stage of the checkout page. Please allow 48 hours for this to pull through to your bank account.
Please click on the ‘Forgot Password’ link on the ‘Sign In’ page and follow the instructions. Should you experience any issues with accessing your account following this, please contact info@salitananda.com.
Delivery
If you need to amend your delivery address, please email info@salitananda.com and we will reply with a solution within 48 hours.
All orders are shipped via our dedicated courier partners that will send a tracking link at the time of dispatch of your order. Please allow up to 7 working days for your order to arrive.
For any order placed within India, we assume all duties and taxes and this is included in your final checkout price. For orders placed outside of India, additional taxes and duties may be charged and are changeable based on your location.
You can track your order by following the tracking link in the body of your order confirmation email. If you have any questions on the delivery status of your order, please email info@salitananda.com and we will happily advise further.
We are sorry to hear if you have received an incorrect item, or if you believe your item has been delivered faulty. Should this be the case, you should contact customer care with the following information.
1. Your proof of purchase/order number
2. A short description of the issue
3. Supporting images
Our Customer Services Team will then be in touch to advise the next steps.
All items that are returned as faulty are thoroughly inspected by our quality control experts to deem whether an item is faulty or whether it is fair wear and tear. We may be able to offer to repair your item but please note that repairs are not guaranteed.
If in the rare event that your item is faulty due to a design error, we may be able to replace your item. Replacements are subject to availability and we ask that you state you would like this option at the time you request a return.
Returns and Exchanges
Our full returns policy can be found by following this link here.
Whilst we are constantly striving to improve, we currently do not offer exchanges.Our full returns policy can be found by following this link here.
Products and availability
Please find our size guide here.
We are sorry to hear if you have received an incorrect item, or if you believe your item has been delivered faulty. Should this be the case, you should contact customer care with the following information.
Your proof of purchase/order number
A short description of the issue
Supporting images
Our Customer Services Team will then be in touch to advise the next steps.
All items that are returned as faulty are thoroughly inspected by our quality control experts to deem whether an item is faulty or whether it is fair wear and tear. We may be able to offer to repair your item but please note that repairs are not guaranteed.
If in the rare event that your item is faulty due to a design error, we may be able to replace your item. Replacements are subject to availability and we ask that you state you would like this option at the time you request a return
